Why haven’t I been sent a Loyalty voucher?

You can redeem your points for vouchers, or for gifts. We leave this choice entirely up to you, so you need to log into your account at www.royalcanin.co.uk/my-profile, select ‘Loyalty Programme’, where you’ll be able to choose from a range of voucher denominations, depending how many points you have. We’ll then send the voucher immediately, by email.

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