Why haven’t I been sent a Loyalty voucher?

You can redeem your points for vouchers, so you need to log into your account at www.royalcanin.co.uk/my-profile, select ‘Loyalty Programme’, where you’ll be able to choose from a range of voucher denominations, depending how many points you have. We’ll then send the voucher immediately, by email.

You can also ask your retailer to redeem your points directly at the till in store.

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