Help Centre

Have a question?

We have included below a range of frequently asked questions, which may help to answer your query.



Can I get a sample of your products?

How should I store my pet food?

What is the Palatability Guarantee?



How much should I feed my pet?

Where can I get a measuring cup from?

How do I introduce my pet onto ROYAL CANIN®?



I have not received my voucher

My unique code is not working

I have lost/deleted my voucher


Loyalty Programme

How do I use my Loyalty points?

How do I register my Loyalty card?

How do I get a new Loyalty card?



Our Breeder Club supports dog and cat breeders across the UK and Ireland. Click here to ask questions about your loyalty points, using the Pro Shop, or any other queries about the Breeder Club.


Show Sponsorship

We are proud to support dog and cat shows around the UK and Ireland. Click here to apply for sponsorship for your show!


The Royal Canin office is closed all day on the 22nd May due to an internal training day, we will re-open 9am on Thursday 23rd May.

Please check the FAQs to see if the answer to your question is here.  Alternatively, if you require an answer promptly, we would recommend calling us again when we re-open.  We apologise for any inconvenience this may cause and thank you for your patience and understanding.

Can’t find an answer? Contact us via email.

Please choose which topic relates to your enquiry so that your email can be directed to the right place:


Alternatively, if you would like to speak to us on the phone:

Call charges vary according to service provider. Our lines are open Monday to Friday.