Help Centre

Have a question? Visit our FAQ’s below.

If your answer is not in our FAQs, you can e-mail us by clicking on one of the “Ask a Question” links below. Alternatively you can call us using one of the following numbers:

If you are a pet owner and you have a nutritional enquiry:

If you are calling from a veterinary practice: please use the dedicated veterinary number provided in your product book (9am-4pm).

If you are a business partner and wish to contact us to place an order, or discuss an order you have already placed, please use one of the following numbers:

Call charges vary according to service provider. Our lines are open Monday to Friday.

Search the Help Centre


Our Breeder Club supports dog and cat breeders across the UK and Ireland. Click below to ask questions about your loyalty points, using the Pro Shop, or any other queries about the Breeder Club.

Ask a question


Show Sponsorship

We are proud to support dog and cat shows around the UK and Ireland. Click below to apply for sponsorship for your show!

Apply for sponsorship



Can’t find an answer to your problem? Click below to ask us a question.

Ask a question