Welcome to the Kitten Club

since-1968



If you have recently welcomed a new kitten into your home please accept our congratulations.We recognise that getting things right throughout their growth is vital as this is one of the most intense and important stages in your new arrival’s life.

We want to support both you and your kitten as best we can throughout this rapidly changing period.

The essential kitten shopping list

Getting a new kitten is an exciting time, and there is a lot to think about. Before they arrive, you’ll want to make sure you have all the essentials they need at home. To help you, here is our ultimate kitten shopping list:

  • Food bowls
    Avoid double bowls – even if feeding wet and dry you will want to wash the wet food bowl after each meal while dry can be left down. Consider activity feeders for all or part of the ration – feeding can be active and enjoyable for your kitten.
  • Water bowls
    You’ll need a few separate bowls to place in different locations well away from your kitten’s food. Avoid plastic bowls as this can taint the water.
  • Toys
    Choose a variety of different toys to help your kitten express natural hunting-like behaviours.
  • Bed
    Your kitten will enjoy a choice of resting spots so it is a good idea to offer them a comfy and enclosed bed. You can use your Welcome Pack box as a kitten bed too!
  • Scratching post and other cat furniture
    ‘Cat trees’ and other types of cat furniture are a great way to provide for your cat’s instinctive needs for resting, observing, climbing and scratching in one.
  • Litter tray and litter
    Get a large, deep tray and find out what sort of litter your kitten is used to from your breeder.

Your pet retailer team will be able to give you plenty of advice on choosing everything you need to look after your new arrival.

Not sure how much to feed?

Your breeder will be able to let you know your kitten’s daily ration, call our nutritional helpline or follow the feeding guideline on the bag.

To understand our feeding guideline, read across from your kitten’s current age to find the total daily ration in grams, which can then be split into multiple meals. There is a second section to show how to combine wet and dry food. Some feeding guides give a different ration depending on your kitten’s expected adult weight. Your breeder or vet will be able to tell you what this is.

Every kitten is different, so keep an eye on your kitten’s body condition and adjust quantities if necessary.

The basic needs of a young cat are simple and as follows:

  • Lots of sleep, without being disturbed. Choose a bed that is comfortable, easy to clean and strong and place it in a quiet area.
  • A clean supply of fresh water available at all times.
  • Regular, frequent meals of kitten food in the same place and at the same times each day to help establish a structure.

When it comes to food, it is a good idea to stick to your new kittens existing routine as much as possible for the first few days. It is a good idea to ask the breeder to supply you with a small amount of your companions’ current diet. Once those first few days are over and your companion is settled, you can start to introduce a ROYAL CANIN® diet (one designed for growth) very gradually, over 5-7 days, if you want to switch. Once your kitten has made the change, follow the feeding guides on the pack closely, as these will differ month by month as your kitten grows. Most kittens initially need at least 3 or 4 meals per day but the meal frequency can usually be reduced to 2 or 3 meals per day as they grow.

During the first few weeks, allow your new arrival a few days of quiet rest to help ease settling in. Then offer gentle play, keeping play times short, with appropriate toys, used under supervision. Ensure there is no confusion and only allow and reward play behaviour that you will continue to encourage as your kitten grows up. Ignore any inappropriate behaviour, even if it seems endearing in a young animal e.g. jumping up, climbing on furniture, mouthing and scratching.

We all want a happy, friendly and confident pet, but many owners don’t realise that it is what their kitten experiences at an early age that is most important for this. The period known as the ‘socialisation window’, is the time during which your kitten is much more accepting of any new situations and encounters. The more they experience during that time, the more they will be comfortable with as an adult. However, for an emotionally well-balanced companion, the best thing is to continue with ongoing socialisation opportunities throughout their life.

Don’t let your kitten outside until they have had their vaccinations. If you are not sure what is safe for your unvaccinated pet, speak to your vet for advice. Many vets will recommend keeping kittens inside until they are neutered, as early pregnancies are always a possibility. Remember it is very important to socialise your pet from a young age.

It’s a good idea for your pet to have a check-up when they first come to live with you so that your vet can make sure they’re healthy, arrange for necessary vaccinations and advise you on other recommendations. Regular vet checks help to keep your companion healthy as they grow and ensure that they get used to going to the vets.

MY BREEDER GAVE ME A CARD TO REGISTER FOR A FREE WELCOME BOX, HOW DO I APPLY FOR IT

Please text the word PUPPY or KITTEN and your breeder ID number to 60777.

WHAT WILL IT COST ME TO SEND THE TEXT

Texts will be charged at your network rate. We do not make an additional charge.

WHAT DO I NEED WHEN YOU CALL

Please have available, the breeders ID number and also the food product that they have recommended for your new pet. This information should be written on the pop out part of the card you were given. If the breeder has not made a recommendation yet, please ask them for that information before sending your text. We will also ask you for details of your pet and yourself.

I DON’T HAVE MY BREEDER ID/RECOMMENDED PRODUCT

Please contact your breeder to obtain this information before sending your text.

I’M GETTING MORE THAN ONE KITTEN/PUPPY – CAN I HAVE MORE THAN ONE BOX

Yes, we can provide welcome boxes for up to 5 new pets in any household. If they are from the same breeder and being registered together, you only need send one text and our outbound team will collect the details of each pet.

WHAT DO YOU DO WITH MY DATA

We will ask you during your call whether you would like to stay in contact with us by email or phone and you have the option to agree or disagree to receiving information from us. We can assure you that we do not pass your details to any third party (apart from for the purpose of despatching your welcome box). For more information please refer to our privacy policy.

I SENT A TEXT, BUT HAVE NOT HAD A CALL YET

We will make the first attempt to call you within 48 hours of receiving your text. This includes working days only and does not include weekends or public holidays.

I SENT MY TEXT MORE THAN 48 WORKING HOURS AGO, BUT HAVEN’T HAD A CALL YET

If you received a confirmation text from us, our outbound calling team will make 4 attempts to contact you. If they are not successful after the 4 attempt they will leave a voicemail asking you to re-text.

If you did not receive a confirmation text from us, we did not receive your text. Please check your text to see whether you did include the word PUPPY or KITTEN, followed by the breeder’s ID number. If not, please resend with this information.

WHEN I TRY TO TEXT I AM ADVISED THAT MY TEXT HAS FAILED

Unfortunately, some mobile providers prevent their subscribers from texting to promotional numbers. Please call our office or send a message via our Contact Us link. You will need to let us know the breeder ID number and whether you have a puppy or a kitten when you call.

I HAVE MISSED CALLS ABOUT MY WELCOME BOX/I AM NOT AVAILABLE AT THE TIMES THEY ARE CALLING

Calls are made on Monday to Friday (not including bank holidays)
between 08:30 and 21:00. You will be called 4 times on different days and at different times. After the 4th attempt you will be left a voicemail with instructions on what to do next.

I’VE MISSED A CALL, CAN I CALL YOU BACK

Unfortunately not, this is an outbound calling service and at present we are unable to accept incoming calls. After the 4th attempt you will be left a voicemail with instructions on what to do next.

I SPOKE TO ONE OF YOUR OUTBOUND CALLING TEAM, BUT MY BOX HAS NOT ARRIVED YET

A signature is required for delivery of our boxes, so you may have missed a delivery attempt. Both Royal Mail and Fedex should leave a card for you with instructions on how to re-arrange the delivery.

IT WAS BEING SENT BY POST

The Royal Mail delivery service that we use can take up to 5 working days, however at times deliveries can be disrupted due to weather or other reasons. We are unable to track this service and we ask you to allow one or two more days beyond the estimated delivery date before contacting us.

IT WAS BEING SENT BY FEDEX

Our Fedex delivery is a 1-2 day tracked service.

You will have arranged a date for a follow up call during your conversation with our outbound caller. During the follow up call, we will ask if your box has been received, if it hasn’t please let the caller know and we will investigate.

I’D LIKE TO SEND YOU PHOTOS OF MY NEW PET AND THEIR WELCOME BOX

We would love to see pictures of your new pet with their welcome box, please feel free to share them on Social Media, follow us and tag us. Facebook.com/RoyalCaninUK, Twitter.com/royalcaninuk and Instagram.com.

MY QUESTION HAS NOT BEEN ANSWERED HERE

Please contact us and a member of our team will be happy to help.