Welcome to the Puppy Club

since-1968



If you have recently welcomed a new puppy into your home please accept our congratulations.We recognise that getting things right throughout their growth is vital as this is one of the most intense and important stages in your new arrival’s life.

We want to support both you and your puppy as best we can throughout this rapidly changing period.

The essential puppy shopping list

Getting a new puppy is an exciting time, and there is a lot to think about. Before they arrive, you’ll want to make sure you have all the essentials they need at home. To help you, here is our ultimate puppy shopping list:

  • Food and water bowls
    Choose bowls that are easy to wash and won’t be chewed. Consider using an activity feeder for some or part of your puppy’s daily ration. It will help slow down their speed of eating and provide interest in the daily routine
  • Collar and lead
    Choose a collar size appropriate to your puppy, and don’t forget that you’ll need to regularly alter its fit as they grow!
  • Toys
    Choose a variety of toys to help your puppy express their natural play behaviours. Consider that different puppies might enjoy different types of play.
  • Bed/crate
    Giving your dog a safe, quiet, comfortable space of their own to sleep and rest will help them settle in and will help with training.
  • House training pads
    It will help with toilet training if they can learn where to ‘go’
  • In-car harness, crate or guard
    Your puppy will need to be safely restrained while out and about in the car.

Your pet retailer team will be able to give you plenty of advice on choosing everything you need to look after your new arrival.

Not sure how much to feed?

Your breeder will be able to let you know your puppy’s daily ration, call our nutritional helpline or follow the feeding guideline on the bag. Learn how to read our feeding guidelines here.

The basic needs of a young dog are simple and as follows:

  • Lots of sleep, without being disturbed. Choose a bed that is comfortable, easy to clean and strong and place it in a quiet area.
  • A clean supply of fresh water available at all times.
  • Regular, frequent meals of puppy food in the same place and at the same times each day to help establish a structure.

When it comes to food, it is a good idea to stick to your new puppy’s existing routine as much as possible for the first few days. It is a good idea to ask the breeder to supply you with a small amount of your companions’ current diet. Once those first few days are over and your companion is settled, you can start to introduce a ROYAL CANIN® diet (one designed for growth) very gradually, over 5-7 days, if you want to switch. Once your puppy has made the change, follow the feeding guides on the pack closely, as these will differ month by month as your puppy grows. Most puppies initially need at least 3 or 4 meals per day but the meal frequency can usually be reduced to 2 or 3 meals per day as they grow.

During the first few weeks, allow your new arrival a few days of quiet rest to help ease settling in. Then offer gentle play, keeping play times short, with appropriate toys, used under supervision. Ensure there is no confusion and only allow and reward play behaviour that you will continue to encourage as your puppy grows up. Ignore any inappropriate behaviour, even if it seems endearing in a young animal e.g. jumping up, climbing on furniture, mouthing and scratching.

We all want a happy, friendly and confident pet, but many owners don’t realise that it is what their puppy experiences at an early age that is most important for this. The period known as the ‘socialisation window’, is the time during which your puppy is much more accepting of any new situations and encounters. The more they experience during that time, the more they will be comfortable with as an adult. However, for an emotionally well-balanced companion, the best thing is to continue with ongoing socialisation opportunities throughout their life.

Regular, short periods of exercise are an essential part of your puppy’s routine. Be careful about taking your puppy out or letting them meet other dogs until they have had their vaccinations – your vet will be able to let you know what is safe. Do remember though that early socialisation is important.ge.

It’s a good idea for your pet to have a check-up when they first come to live with you so that your vet can make sure they’re healthy, arrange for necessary vaccinations and advise you on other recommendations. Regular vet checks help to keep your companion healthy as they grow and ensure that they get used to going to the vets.

MY BREEDER GAVE ME A CARD TO REGISTER FOR A FREE WELCOME BOX, HOW DO I APPLY FOR IT

Please text the word PUPPY or KITTEN and your breeder ID number to 60777.

WHAT WILL IT COST ME TO SEND THE TEXT

Texts will be charged at your network rate. We do not make an additional charge.

WHAT DO I NEED WHEN YOU CALL

Please have available, the breeders ID number and also the food product that they have recommended for your new pet. This information should be written on the pop out part of the card you were given. If the breeder has not made a recommendation yet, please ask them for that information before sending your text. We will also ask you for details of your pet and yourself.

I DON’T HAVE MY BREEDER ID/RECOMMENDED PRODUCT

Please contact your breeder to obtain this information before sending your text.

I’M GETTING MORE THAN ONE KITTEN/PUPPY – CAN I HAVE MORE THAN ONE BOX

Yes, we can provide welcome boxes for up to 5 new pets in any household. If they are from the same breeder and being registered together, you only need send one text and our outbound team will collect the details of each pet.

WHAT DO YOU DO WITH MY DATA

We will ask you during your call whether you would like to stay in contact with us by email or phone and you have the option to agree or disagree to receiving information from us. We can assure you that we do not pass your details to any third party (apart from for the purpose of despatching your welcome box). For more information please refer to our privacy policy.

I SENT A TEXT, BUT HAVE NOT HAD A CALL YET

We will make the first attempt to call you within 48 hours of receiving your text. This includes working days only and does not include weekends or public holidays.

I SENT MY TEXT MORE THAN 48 WORKING HOURS AGO, BUT HAVEN’T HAD A CALL YET

If you received a confirmation text from us, our outbound calling team will make 4 attempts to contact you. If they are not successful after the 4 attempt they will leave a voicemail asking you to re-text.

If you did not receive a confirmation text from us, we did not receive your text. Please check your text to see whether you did include the word PUPPY or KITTEN, followed by the breeder’s ID number. If not, please resend with this information.

WHEN I TRY TO TEXT I AM ADVISED THAT MY TEXT HAS FAILED

Unfortunately, some mobile providers prevent their subscribers from texting to promotional numbers. Please call our office or send a message via our Contact Us link. You will need to let us know the breeder ID number and whether you have a puppy or a kitten when you call.

I HAVE MISSED CALLS ABOUT MY WELCOME BOX/I AM NOT AVAILABLE AT THE TIMES THEY ARE CALLING

Calls are made on Monday to Friday (not including bank holidays)
between 08:30 and 21:00. You will be called 4 times on different days and at different times. After the 4th attempt you will be left a voicemail with instructions on what to do next.

I’VE MISSED A CALL, CAN I CALL YOU BACK

Unfortunately not, this is an outbound calling service and at present we are unable to accept incoming calls. After the 4th attempt you will be left a voicemail with instructions on what to do next.

I SPOKE TO ONE OF YOUR OUTBOUND CALLING TEAM, BUT MY BOX HAS NOT ARRIVED YET

A signature is required for delivery of our boxes, so you may have missed a delivery attempt. Both Royal Mail and Fedex should leave a card for you with instructions on how to re-arrange the delivery.

IT WAS BEING SENT BY POST

The Royal Mail delivery service that we use can take up to 5 working days, however at times deliveries can be disrupted due to weather or other reasons. We are unable to track this service and we ask you to allow one or two more days beyond the estimated delivery date before contacting us.

IT WAS BEING SENT BY FEDEX

Our Fedex delivery is a 1-2 day tracked service.

You will have arranged a date for a follow up call during your conversation with our outbound caller. During the follow up call, we will ask if your box has been received, if it hasn’t please let the caller know and we will investigate.

I’D LIKE TO SEND YOU PHOTOS OF MY NEW PET AND THEIR WELCOME BOX

We would love to see pictures of your new pet with their welcome box, please feel free to share them on Social Media, follow us and tag us. Facebook.com/RoyalCaninUK, Twitter.com/royalcaninuk and Instagram.com.

MY QUESTION HAS NOT BEEN ANSWERED HERE

Please contact us and a member of our team will be happy to help.