ROYAL CANIN® prides itself on the quality and palatability of its diets. So confident are we that your pet will love ROYAL CANIN® that we offer a 100% money back guarantee* on the palatability of our food.
All claims made under this guarantee will be reimbursed by the retailer from whom you purchased the food, so please check prior to purchase that your selected retailer will honour this guarantee.
The guarantee is subject to the following criteria being satisfied:
- More than 75% of the food (by weight) is returned to your retailer.
- You must accompany the food with a letter (minimum of five lines) explaining why you are dissatisfied with the product and including your name and address.
- Product returned must still be in date. No expired stock will be accepted.
- A valid proof of purchase, relating to the retailer through which you are claiming, must be supplied.
Products bought in conjunction with a promotion will be refunded at the price purchased. Promotional giveaways must be returned in order for the full refund to be complete.
*Further Terms and Conditions apply, please discuss in full with your retailer.
This offer is limited to a single refund for each household and to persons living in the UK and Republic of Ireland, excluding all staff of ROYAL CANIN®. ROYAL CANIN® will take all reasonable precautions to keep the details of your refund application secure, but unless ROYAL CANIN® is negligent, we shall not be liable for unauthorised access to the information you provide about yourself for the purpose of fulfilling your refund application, unless you agree otherwise.