Loyalty Programme Terms and Conditions

The ROYAL CANIN® Loyalty Programme offers registered pet owners the ability to earn points when they purchase ROYAL CANIN® dog and cat Health Nutrition products at selected participating stockists.

By registering or activating a card you are accepting the terms and conditions set out below as well as our Privacy & Copyright terms.

  1. ROYAL CANIN® Loyalty Programme cards are available from selected participating stockists and are activated through the stockist by providing a valid mobile phone number.  Alternatively you can download a digital version of the card to use on a smartphone via the App store or the Google Play store.  Search for ROYAL CANIN® Loyalty Card.
  2. The Loyalty programme requires use of a valid email address and registration with the ROYAL CANIN® Loyalty Programme www.loyalty.royalcanin.co.uk in order to access the website and to be able to view balance and redeem points against money off vouchers or gifts from the Loyalty online shop.
  3. If you wish to print physical vouchers, you will need internet access and access to a printer, all vouchers must be printed with the barcode displayed properly. Alternatively you can redeem points in store with your retailer, points will be deducted directly from your Loyalty account, you will need to have registered your card in order to redeem any form of voucher.
  4. The ROYAL CANIN® Loyalty Programme card and any associated points are provided by ROYAL CANIN® and will remain the property of ROYAL CANIN® at all times.
  5. As per our standard promotional terms and conditions the programme is only open to:
    1. Persons aged 18 and over; and
    2. Residents of United Kingdom and Republic of Ireland only

    on a one account per person basis.

  6. ROYAL CANIN® reserves the right to refuse accounts at its sole discretion.
  7. ROYAL CANIN® reserves the right to amend or terminate the programme at any time and will provide 28 days notice to users before doing so via its loyalty website  (www.loyalty.royalcanin.co.uk).
  8. All personal details provided by the pet owner must be correct and it is the pet owner’s responsibility to inform ROYAL CANIN® of any changes by updating their personal profile. ROYAL CANIN® cannot be held liable for any loss of points due to missing or incorrect data or other such occurrence.
  9. Loyalty programme cards are:
    1. Non-transferable and only to be used by the registered user
    2. Not to be used in conjunction with any other ROYAL CANIN® offer
    3. Not substitutable for cash alternatives
    4. Open to pet owners (consumers) only and not available to persons linked to any stockist running the Loyalty programme.
    5. Only available whilst stocks last.
  10. The ROYAL CANIN® Loyalty Programme card can be used to earn points against purchases of ROYAL CANIN® products at participating Loyalty stockists only.
  11. ROYAL CANIN® Loyalty Programme card points can be earned in selected participating stockists on most ROYAL CANIN® products excluding veterinary and professional ranges.
  12. ROYAL CANIN® reserves the right to alter points available on each product at its discretion and may provide promotional periods of increased points on selected products in selected stockists.
  13. ROYAL CANIN® reserves the right to impose and alter maximum limits on points available over set periods.
  14. ROYAL CANIN® loyalty programme points are deemed to have no cash value.
  15. The ROYAL CANIN® Loyalty card is not a cheque guarantee or credit card.
  16. Points will be classed as redeemed once exchanged for vouchers.
  17. To qualify for points, cards must be presented in the stockist at the time of purchase, points cannot be added retrospectively.
  18. Pet owners wishing to close their Loyalty Programme account may do so by logging in and deleting their account and/or by contacting ROYAL CANIN® using the contact us option within the ROYAL CANIN® website or by returning their card to: Crown Pet Foods, Oak Tree Meadow, Blackworthy Royal, Castle Cary, Somerset, BA7 7PH.
  19. Vouchers available by redeeming points are only available whilst stocks last and are subject to specific terms and conditions.
  20. ROYAL CANIN® holds the right to make a final decision on points awarded for any transaction at all times.
  21. Abuse or misuse will not be tolerated and ROYAL CANIN® reserves the right to remove, recall, decline, withdraw or suspend any account or the programme at its discretion.  This includes any promotional activities which may attract additional bonus points.
  22. Cards should be kept in a safe place. No responsibility can be taken by ROYAL CANIN® for any loss associated with the loss or theft of Loyalty Programme cards.