Loyalty Programme enquiry

Before you pick up the phone or email us, take a look through our FAQs to see if your question has already been answered.

This enquiry form is for the consumer Loyalty card programme.  If your question relates to our breeder or vet loyalty programmes (B2B), please contact your usual Business Manager for advice.

If your enquiry is urgent, call us now on 0330 123 3533.

Charges may vary depending on your service provider, possibly incurring higher costs. Please check with your provider or alternatively e-mail us on one of the contact forms. Our lines are open Monday to Friday.

    If you already have a profile, please provide the email address you registered with so that we can locate your details.

    If you already have a Loyalty card, please provide the mobile number used to activate the card in store.


    The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes.

    You must be 16 years old or older to submit a form.