Voucher enquiry

Important information to our clients

Dear client,

As you may be aware, some of our systems at ROYAL CANIN have been subjected to a cyberattack that affected a number of companies, governments and organisations around the world. Since June 27th, our teams have been working diligently to restore our services in order to limit the impact. Unfortunately, although the systems are able to generate and send vouchers, we have limited access to those systems, which means we can not check where in the process the vouchers are. Our team is working hard to resolve this and hopefully we will be able to deal with these enquiries shortly. We thank you for your patience during this time.

If your answer is not in one of our FAQs please seek advice from our team by calling our hotline 0845 607 0569 where our team will endeavour to help.